Under normal circumstances, our products must be tested by a third-party testing agency to prove that the product quality meets the standards before they can be sold. We can also provide the test report to the customer, and the customer can also test the product by themselves. If the test result shows that the product quality or If the purity does not meet the standards, the testing costs will be borne by us, and we will apply for a refund for the customer.

We support bank transfer, credit card transfer, Bitcoin, Western Union and other payment methods.

Orders will take about 2 working days to be shipped after payment; for orders of more than 100 boxes, it will take about 3 working days to be shipped after payment.

We cooperate with professional express agents, such as USPS, UPS, Uniuni, FEDEX, etc., to air freight packages to the customer's country.

We support designated carriers, but the transportation risks caused by the customer's designated carrier are borne by the customer.

For European and American countries: After the package passes the customs of the customer's country, it can usually be delivered in 3 to 6 working days.
Other countries: usually delivered within 8~15 working days

Any customs and shipping issues, if detained by customs, we will resend the package for free.
However, if the customer mentions that there is a problem with the address provided (such as a wrong postal code, a wrong phone number, or the package is lost or stolen due to not being picked up in time after being delivered to the mailbox), we will not provide free re-shipping Serve.

During working hours on working days, we will reply to customer emails/messages within 10 minutes. During the rest of the time, we will reply immediately after seeing customer emails/messages during work. If due to time difference, we will reply within 8 hours.